- How do I choose the right trekking pole?
When choosing a trekking pole, consider the following factors:
Height: Generally speaking, the handle of the pole should be at your wrist level when standing.
Weight: Choose a lightweight material, such as aluminum alloy or carbon fiber, to ensure easy carrying.
Purpose: Choose the right pole type and design based on your type of activity (e.g., hiking, mountaineering, trail running). - How to care for and clean trekking poles?
To extend the life of your trekking pole, it is recommended that you:
Check the pole head and handle for wear and replace them if necessary.
Use warm water and soap to wash the pole body, and avoid using chemical cleaners.
Dry it after a wet environment and store it in a dry place to prevent rust and corrosion. - Can I change or cancel my order after placing it?
We will process your order as soon as possible. If you need to change or cancel your order, please contact us within 1 hour after placing the order. If the order has entered the shipping process, it cannot be changed or cancelled. - What payment methods do you support?
We accept a variety of payment methods, including:
Credit Cards (Visa, MasterCard, American Express)
Electronic Payments (PayPal, Apple Pay, Google Pay)
Bank Transfer (Please contact Customer Service to negotiate) - How much does shipping cost?
The cost will vary depending on the destination and the weight of the order. Please check the specific cost during checkout. - How do I track my order?
When your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to check the status of your order on our courier partner’s website. - What should I do if I receive a damaged or wrong item?
If the item you received is damaged or not what you ordered, please contact the customer service team immediately. Please provide the order number and photo proof, and we will process a replacement or refund for you as soon as possible. - What is your return policy?
Please refer to our Return and Refund Policy for details. We allow returns within 7 days of receipt of the item, provided that the item is unused and in its original packaging. - How can I contact your customer service?
You can contact us through the Contact Us page.
Business hours: Monday to Friday 9:00 AM – 5:00 PM (EST)
